Celebration Branded Two Piece Set

🛍️ Exchange & Return Policy

We want you to love every piece you order from Benlee Boutique.

If you are not fully satisfied, we offer exchanges or returns under the following conditions:

1. Video Proof:

An uncut parcel opening video is mandatory for any exchange or return request.

This helps us verify product condition and ensure a smooth process.

2. Eligibility:

• Returns/exchanges are accepted only for defective, damaged, or incorrect products.

• Size exchanges are accepted only if the requested size is available.

• Items must be unused, unwashed, and in original condition with tags intact.

3. Timeline:

• Customers must inform us within 24 hours of delivery via WhatsApp or email.

• Requests after this time will not be accepted.

4. Non-Returnable Items:

• Sale, discounted, or clearance products.

• Customized or altered pieces.

• Items purchased during special offers or combo deals.

5. Refunds:

• If eligible, refunds are processed as store credit or bank transfer within 7–10 business days after product inspection.

• Shipping charges are non-refundable.

6. Shipping for Returns:

• Return shipping is to be arranged by the customer unless the product is defective or incorrect.

📹 Important:

Please record an uncut parcel opening video showing the full package before unboxing.

Requests without video proof will not be eligible for exchange or return.

🚚 Benlee Boutique – Shipping Information

📦 Order Processing

• All confirmed orders are processed within 1–3 business days.

• You will receive an order confirmation message once your purchase is successful.

• As soon as your order is shipped, we’ll send you a tracking link via WhatsApp or email.

⸻

🌍 Delivery Timeline

• Within Kerala: 2–5 business days

• Rest of India: 4–8 business days

• Delivery times may vary slightly due to courier delays or festival seasons.

⸻

🎁 Packaging

Every Benlee Boutique parcel is carefully packed with love — ensuring your outfit reaches you safely and beautifully presented.

⸻

⚠️ Important Note

• Please provide a complete and accurate address with an active phone number for smooth delivery.

• Open parcel video is mandatory for any return or exchange requests.

• Benlee Boutique is not responsible for delays caused by courier companies, public holidays, or unforeseen circumstances.

⸻

📞 Need Help?

For shipping or delivery-related questions:

📩 Email: benleeboutique@gmail.com

📲 WhatsApp: 97787 96300